Customer
Feedback from shopping with Powerkiteshop:
" Fantastic Service
from Powerkiteshop! "
Below are a few comments made by people who have
purchased from Powerkiteshop and have enjoyed both our service
and quick delivery times.
Powerkiteshop are keen to hear your views and
thoughts on any part of our service and what we can do to make
it better.
Tell us about the things that pleased you or
ways you think our service could be improved. Write about your
time using the website, our customer sales team and our delivery
times if you have made a purchase with us.
Finish your feedback by including a paragraph summarizing your
recent purchase and if you would recommend Powerkiteshop to others.
If you would like to give us any feedback regarding
any part of service, website improvements or delivery times -
please email info@powerkiteshop.com
with the title 'Feedback' in the subject line.
"Hi
all - Just a short email, to say how amazed I was with shipping
of my new Peter Lynn XR Buggy. Ordered around 1pm thursday,
and arrived 9.40am friday.
I've not got to grips with the buggy yet
and only had one large OBE before
the wind disappeared and cut my session in two, but there
always tomorrow.
Thanks again for the
amazing service and advice."
Regards
Chris Wilson
Phil
Brown : 20.06.10
"Very fast service, next day delivery
and at no extra cost! Amazing service!"
Thanks
Phil Brown
Karl
Alcock : 01.03.10
"These
lads are of top quality when it comes to supplying us lot
in the kiting community, their telephone manners, expertise
& advice greatly appreciated.
Ordered 3 items thursday 11am and arrived
2pm next day (no extra charge)
Thanks boys for your support in my hours
of need."
Karl Alcock
Sarah
: 14.12.09
"Many
thanks for the excellent service you provide. I would highly
recommend anyone using your company. Excellent Service!
Excellent Products! Excellent returns policy!"
Regards
Sarah
Maggie
Flint : 12.11.09
"I would like to compliment you
for your excellent customer service and prompt delivery.
The package arrived on Tuesday as promised. I would definitely
use your site again and would have no problem in recommending
you to friends."
Regards
Maggie Flint
Jamie
Lewis :
28.08.09
"Many thanks Powerkiteshop.com! Just
received yet another order from you and am extremely
pleased.
Super fast delivery after my pleads that
it must be here for the weekend. Ordered 12pm Thursday
and
received 12pm on Friday!!! Unbeatable :)"
Regards,
Jamie Lewis
Stewart
Jones : 27.08.09
"I called into the shop in person,
as it is not too far from where I live. Having not flown
kites for some years, I was a little apprehensive about
making a purchase. I needn't have worried.
One of the
gents in the shop took me through a lot of options
and gave me some really good advice. The result is
that I
have just spent the most smile generating £180
ever........Oh, and having taken said recently acquired
kite on her maiden flight, I can't feel my forearms!
Thank you Powerkiteshop for the time taken
to ensure I bought
the right kite for what I wanted. You got it spot on!"
Regards,
Stewart Jones
Lena
Lindh :
14.08.09
"Got my items two days ago and have
tried them out....they are sick, everything fitts perfect
and the board is so nice and light and the ozone harness
fits like a dream.
Very fast delivery time and I'm a happy
boarder now :) Thanks very much. I strongly recommend
that people should get the kite gear at Powerkiteshop
:)"
Many Hugs!
Lena Lindh
Steve
Biggins :
31.07.09
"Hi all - Ended up getting the Peter
Lynn Hornet 2m - it arrived today thanks for the excellent
service and good advice!
I took the kite out today and after getting
used to the control handles all went well, it was quite
windy and the
kite pulled me all over at first, a real work out!!!
I'm hooked after going out just once"
Thanks!
Steve Biggins
Paul
Dancey : 28.08.09
"Hi Guys - The Ozone 48L rucksack
arrived today. That was quick!
I immediately had a play
to see
what it would take and was able to fit a 10m and 6m Access,
a 4.5m Cult, and my harness, helmet and various odds
and ends, and still get it to fit in the boot of my MR2
- excellent.
It also still feels comfy to carry.
Brilliant, I'm well pleased, just what I was looking
for - thanks to Powerkiteshop for testing the capacity
of the rucksack in the shop for me!"
All the best!
Paul Dancey
Pekka
Koivula
: 21.07.09
"I just wanted to let you know that
Bern helmet came yesterday and it is perfect!
Kind of
risky to order a helmet without testing it first
but thanks to you, everything went well.
I'm going tell
everyone here in Finland about you guys."
You rock!
Pekka Koivula
TS :
18.07.09
"I ordered my wetsuit on Thursday
evening and you told me I would have it somewhere between
Wednesday and Friday to me in Greece.
Well, I got it on Thursday 12.00pm exactly!!!
Very quick, very professional!!
Thanks for everything! The wetsuit is
great!"
TS in Greece
Robert
Boorer
: 17.07.09
"I would like to say a big thank you
to all staff at Powerkiteshop, I have received excellent
customer service and got the kite within 24 hours."
Nice
one!
Kind regards
Rob Boorer
Terry :
16.07.09
"10/10 to you guys at Powerkiteshop,
my order on my door step in less than 24 hours right
down here in Somerset.
Great service from you and your
courier!"
Big thanks and well done.
Terry
Vince
Wilson :
04.07.09
"These guys had to special order a
Gath accessory. I placed my
order
on a Tuesday.
Item arrived by 9am Friday!"
You can't fault that and
as for customer service on the phone and via e-mail.
First class is all I can say!"
Thanks for everything.
Vince Wilson
Erik
Mach :
29.06.09
"Just to say thanks for the quick
delivery and excellent service.
I will definitely recommend
and use again www.powerkiteshop.com!
Many thanks!"
Best
regards,
Erik Mach
Andrea
Menego : 10.06.09
"Thanks to the guys at Powerkiteshop
for the email information received,
My Scrub Karakorum and bag arrived
yesterday.
All perfect, very fast shipment!
Thanks!"
Andrea Menego
Andrew
Matthews :
09.06.09
"Just a quick line to say thank you
for your help and exceptional service!
My new harness
arrived first thing this morning and looks and
feels a million bucks!
Thank you
once again."
Andrew Matthews
Nathaniel
Walker : 05.06.09
"Just to let you know, I recieved everything today and
am very happy with it all.
Thanks for all your help, and
I'm glad I got the olive helmet in the end, it's awsome!
Thanks again!"
Best regards,
Nathaniel Walker
Sheila
Taylor : 27.05.09
"Hi guys,
Have finally had the right weather conditions and have
managed to fly the new kite! Absolutely fantastic. Great
service - will definitely recommend and use again."
Keep up the good work,
Sheila Taylor
Stephen
Adams :
20.05.09
"Just to say thanks for the quick
delivery, cant wait to try the kite out, just need the
weather to change. Hope to do business with you again
soon."
Regards,
Stephen Adams
Adrian
Farcas :
30.04.09
"Thanks guys - I got the lines! They're
perfect! You saved my ass!"
Thanks alot!,
Adrian Farcas
Nigel
Wylde :
30.04.09
"Just to say thank
you for sending the Peter Lynn Synergy 15m.
I flew it
last night and it was awesome. I flew it at Cleeve
Hill and
the
first jump I did I flew 15ft in the air and travelled
quite a distance.
I am still buzzing!"
Many thanks,
Nigel Wylde
John
Hartlen :
30.04.09
"Hi there, I just wanted to send a
quick note of thanks. I ordered my Flow and Power Kiting
'How-To' DVD (my first power kite, and my first purchase
from Powerkiteshop). After spending the remainder of
an agonising workday thinking about flying it, I set
out to my local field only to find there wasn't a breath
of wind (how typical)! Good opportunity to get everything
set-up though.
I finally got to try it out properly yesterday
though and I LOVE it! Anyway, I just wanted to say thanks
for being so quick and also for the great website. I'd
also like to thank you for producing the DVD which is
fantastic! I have a feeling this won't be my last purchase
from yourselves (any bets on how long it will be before
I start lusting after something bigger??).
All the best,
John Hartlen.
Ben
Nicholls :
21.04.09
"The helmet arrived yesterday, fits
like a glove! Wicked lid, love it.!
Big thanks to you, for all your patience,
time and effort.
Will recommend to all I can!
Ben Nicholls
Jeffery
Baron :
16.04.09
"The buggy arrived at 11.15
this morning (Thursday)!
Many thanks for the fantastic
service from yourselves at Powerkiteshop ,
Top marks
to you all! I will be using you
again as I have done in the past and will recommend
you to other kiters I know!
Great piece of kit
the buggy, I have been out on it all ready! Thanks
again!
Jeffery Baro
Simon
Cooper : 08.04.09
"Thank you for all this information.
Because you have just given me the parcel tracking number
I have now managed to organise collection of the item
at a time convenient to myself.
This is an excellent service and I look forward to dealing
with you in the future!"
One Happy Customer!
Simon Cooper
Simon
Williams : 04.04.09
"Ordered HQ Beamer III 7m, came intact
and ultra fast delivery as promised.
'I Will Be Back!"
Thanks!
Simon Williams
Glen
Jordan :
03.04.09
"The lines arrived this morning. I
only confirmed the change at 15:40 yesterday.
That's
blinking brilliant!"
Thank you!
Glen Jordan
Paul
Ingham :
11.02.09
"I have recently purchased a HQ Beamer
3 (III) 3m and the Power Kiting How-To Guide DVD. I must
say that I am really impressed with the prompt response
from my orders.
Thank you so much and be assured I will
return to your company when I progress to buggying.
Well done to you all!
Paul Ingham
Rafal
K : 10.02.09
"Great great shop! Extremely fast
shipping and great customer support and great products!
Just off now to fly my new Ozone Flow!!
Rafal K
Victor
McMahon : 08.02.09
"Went to visit Powerkiteshop which
was a great pleasure and got great advice - bought the
F-One Bandit Dos 9m for kite buggying. This is ideal
for all seasons! and great in all winds! The shorter
bar when in the buggy makes it easy to manoeuvre and
with its huge wind range it is so enjoyable!"
Thanks for the recommendation - best wishes
to all the staff!
Victor McMahon
Nathalie
Roynette: 23.01.09
"I have the received the goods - Thanks
for your efficiency and great service!
Regards
Nathalie Roynette
Kate
Schuster: 23.01.09
"Harness and board have arrived today!"
Thanks a lot!!
Kate Schuster
Rob
Price:
15.01.09
"I would just like to thank Powerkiteshop
for a brilliant service!
Kite arrived today after I ordered
it and I am extremely happy with the Flow - thanks
for recommending the Ozone Flow - it's ideal for my
needs"
Rob Price
Andy
Lempriere:
09.01.09
"I've bought a few kites and various
other bits and bots from Powerkiteshop.com and can only
say good things about each purchase. All my gear has
arrived in good time, well packed and a
lot cheaper than other online kite stores.
If you need
help and sound advice, it's only a free phone call away!
Would I recommend Powerkiteshop.com? Without a moment's
hesitation!!! Keep up the good work guys, I'll be back!
8-)"
Andy Lempriere
Slawek
Olejarz:
06.01.09
"Excellent service. Perfect in every
way, thanks very much."
Thanks very much!
Slawek Olejarz
M
Millward:
25.12.08
"Just wanted to thank you for managing
to despatch my husband's skates at a moments notice
and for them arriving the next day!"
Thank you!
M Millward
Jason
Connor:
17.12.08
"Just got my board and kite today!"
Brilliant Service Thanks!
Jason Connor
Carl
Gallagher:
15.12.08
"I would just like to say a big thank
you for all your help and advice over the last few years,
especially today when I changed my mind from the HQ Scout
to the
Ozone Flow.
Hope you all
have a great Xmas and a happy new year."
Kind Regards,
Carl Gallagher
Shaun
Mason:
10.12.08
"Just a quick note to say thank you
very much for your prompt service, my order arrived today!"
Regards,
Shaun Mason
Tor-Einar
Tømmerbakk: 10.12.08
"I got my F-one Bandit Dos delivered
at my door yesterday, and it looks like a killer kite.
I can’t wait to try it this weekend!
I just wanted to thank you guys for good
service, and say that I would happily recommend www.powerkiteshop.com
to
others."
Regards,
Tor-Einar Tømmerbakk
Mark
Praeger: 06.12.08
"Helmet arrived safely today, thank-you. Very impressed by your service and
speed of delivery. Keep up the good work"
All the best,
Mark Praeger
Colin
Kuhl:
25.11.08
"Hi Guys, just wanted to say a big
thanks!! Great advice, good fast service and super friendly
on the phone."
Good job guys - well done - keep it up!!!
Colin Kuhl
Andy
Claxton:
31.10.08
"I thought I would just take the opportunity
to let you know that I have now received the kite. I
am extremely pleased with all the products particularly
as they have arrived before I leave theatre. I am hoping
to get my first flight tomorrow at a beach nearby. I
would also like to thank you for the great customer service
I have received form all involved over the last few
weeks!!! I’ve enjoyed watching the Power Kiting
How-To Guide DVD, which is a superb point of reference
and very well produced.
I
am looking
forward to exploring the sport of kiting and hopefully
extending my equipment further as I progress."
Many thanks!
Andy Claxton
Johnny
White:
20.10.08
"My package arrived to Ireland this
morning. I was like a 10 year old on Christmas day and
I couldn't wait to rip open the box and behold my new
HQ Neo! Quick service and extremely helpful staff! Thank
you so much! It is heartening to get such good service!"
Thanks and kind regards!
Johnny White
Ruth
Thomas: 13.10.08
"That was blindingly fast service!"
Thanks!
Ruth Thomas
Robert
K:
09.10.08
"Just wanted to say THANK YOU for
the quick service! Cheers for that!"
Have a nice day!
Robert K
Ben
Brierley:
02.10.08
"Many thanks for you prompt delivery.
Ordered on Wednesday morning and arrived on Thursday."
Fantastic Service!
Alistair Barnes
Alistair
Barnes:
28.09.08
"I bought one of the new North Combi
Bags from you guys about a week or so ago.
I just wanted
to say thanks for a great service, the bag got there
next day and my surfboard
fits in it like a dream, it is such a good fit it
could be called custom!"
Thanks
guys! Great service and smiles all round.
Alistair Barnes
Chris
Greenwood: 11.09.08
"Just
wanted to say a big thanks for my gear which arrived today
- all spot on and like the little goodies too!
Can't wait to get out with the new kite
once the wind dies down a wee but up here. By the way, the
DVD I bought a few weeks ago with a Trampa board is excellent,
really well put together, with plenty of useful hints."
Keep up the excellent work!
Chris Greenwood
Brad
Giles: 08.09.08
"Just
wanted to say a big thank you to all at Powerkiteshop. I
have made a few purchases with you and I have to say your
website is great, your staff are all very friendly and helpful
on the phone and the delivery service you provide is excellent"
Cheers
Brad Giles
Jason
J : 02.09.08
"Just
wanted to take the time to say thank you for a great service,
the kite turned up nice and quick and in time for some weekend
beach action.
Thanks again, I would have no hesitation
in recommending you to others or to use you again myself."
Kind Regards
Jason J
Ray
Russell : 17.08.08
"I
bought a Scrub Photon and an HQ Beamer 3m, and later some
knee pads, from you recently and am writing to thank you
for the excellent service and the prompt delivery. I bought
the stuff to take on holiday and when I saw the prices in
the local shops I was very pleased that I'd bought it before
I went."
Best Regards
Ray Russell
Benefits
of shopping with Powerkiteshop:
Powerkiteshop was born back in 2000 and since the day we
started, we have made it our mission to deliver high quality
innovative products with a prompt and free delivery. Powerkiteshop
is committed to providing the best in power kiting equipment,
both online and at our shop with our highly trained staff,
giving unbiased information.
Whether you kite, buggy, landboard or kitesurf
- or just love the lifestyle that surrounds these sports
then we’ve got what you’re looking for. Powerkiteshop
stocks the biggest range of both global and niche brands,
from Flexifoil, Ozone, Cabrinha and North to Oceanus, Trampa
and Dirtsurfer.
Powerkiteshop works because we all fly and test the products
we stock to see if they pass the test for Quality, Durability
and provide the Fun that we all want! If it doesn't make
the grade - it doesnt get to Powerkiteshop!
Fast
Free UK Mainland Deliveries: Powerkiteshop's fast and efficient
service has just got better! Not only do you get very quick
delivery of your items, there are now NO delivery charges
to anywhere in the mainland UK. No hidden extras, no additional
charges - the price you see is the price you pay! Powerkiteshop
offers a market leading delivery service with the help of
top class courier services. See
more info here >>
Freephone
Telephone Number +44 (0) 800 007 5707: Powerkiteshop now has a Freephone
telephone number allowing you to call us to place your order
at no extra cost to you! No matter how much information
you need to make up your mind on what equipment you need
- the call is going to cost you a big zero! When you order
with Powerkiteshop - call us on +44 (0) 800 007 5707!
Major
Credit Cards Accepted / Paypal / Finance Options Available:
We use a comprehensive selection of the latest security
measures to make sure your credit cards details are kept
secure when ordering over the internet. Our Secure Server
provider has never been intercepted by a third party or
lost a single order. See
more info on our payment options >>
100%
Shopping Security:
We use a comprehensive selection of the latest security
measures to make sure your credit cards details are kept
secure when ordering over the internet. Our Secure Server
provider has never been intercepted by a third party or
lost a single order. See
more info on our internet security >>
Hackersafe
Logo:
Powerkiteshop have gone through an external audit and have
been authorised to show the "Hackersafe" logo
on our website. "Hackersafe" are the world's leading
PCI (Payment Card Industry) security certification service
and checks Powerkiteshop every day by the same website vulnerability
scanning technology used at the White House!
See more info here >>
Lowest
Price Guarantee: You no longer need to shop
around to find a bargain. Powerkiteshop is committed to
offering you the lowest price possible. Every week we check
our competitors' prices to assure you the lowest prices
at Powerkiteshop. If you can find a genuine lower retail
price of a kite, buggy, land or kitesurf board available
for immediate delivery, tell us at the time of ordering
and we'll do our utmost to match it. When you take into
account that Powerkiteshop do not charge for delivery, items
are delivered to you next day, you receive free gifts, stickers
and you can keep up to date with the latest products and
news on a daily basis, you cannot find a better deal - guaranteed!
See more
info here >>
Hassle-Free
Returns Policy:
We will happily refund or exchange any item
purchased here at Powerkiteshop. A full refund or, if preferred,
exchange of equal value is guaranteed for customers returning
unopened products, or items with a proven fault within 28
days of purchase or delivery. See
more info here >>
Genuine
Authorized Retailer:
Powerkiteshop is a genuine dealer for every
brand that we carry. Every product we sell carries the full
manufacturer’s warranty and all of the safety products
available from Powerkiteshop are CE standard approved.
A
Real Power Kite Shop: That's
right! We have a bricks and mortar shop where you can come
and view the products you see on this website. If you are
just not sure that what you see is exactly what you want
- you can come to the shop and view the real thing before
purchasing as well as getting all the information you need
from our trained staff that all fly! See
more info here >>
Massive
Selection of the greatest brands: Powerkiteshop carry only
what we consider to be the best brands in the industry and
sell only the products we would personally use. You can
rest assured that no matter what you purchase - it has been
tried and tested! If it doesn't make the grade - it doesnt
make it to Powerkiteshop!
Trained
Staff: Powerkiteshop only employ
people who actually kite! Thats right! It's compulsory if
you want work at Powerkiteshop! It means when you come to
Powerkiteshop or talk to one of us via email or telephone
- you are getting in contact with people who know exactly
what you are talking about and have probably used the kit
you are enquiring about!
See
more info here >>
Free
Stickers with every order: Every order thats
goes out from Powerkiteshop is sent a selection of Powerkiteshop
stickers to put onto your kit! Different sizes are sent
to fit the kit you have ordered so no matter what you buy
- you will get something extra with your order!
See more info here >>
Power
Kiting How-To Guide: Powerkiteshop
have produced the only Power Kiting DVD that lets you learn
the basics of setting up and flying your kite to getting
up and going on a buggy or landboard to pulling off your
first kiteloop! It is endorsed by the British Power Kitesports
Association and comes on a 2 disc set packed with over 2
1/2 hours of training instruction. See
more info here >>
Powerkiteshop
News: Powerkiteshop aim to keep
you up to date with the latest news from around the world!
Whether you are looking for the latest gossip on what is
coming up from your favourite brand or want to see what
Powerkiteshop have been up to - updates will be available
direct from our home page! Take a look through our massive
archive of news! See
more info here >>
Online
Chat Service:
Powerkiteshop try and and provide you with as much information
on the products as possible. However,
if you require further information on any of the products,
want to check up on the latest stock, or just aren't sure
if the kit will work with your current kite, buggy or board
- you can click on our "Online Chat Service" for
an instant answer! See
more info here >>
Product
Reviews by our customers: We encourage genuine feedback
from our customers about the products we sell based on their
own personal experiences - not just the manufacturers blurb
- so you get to actually find out how good or bad the product
performs in real-life conditions.
E-Mail
Enquiries:
We will always endeavour to reply to your e-mail
as quickly and as thoroughly as possible. To ensure that the correct
department receives your e-mail please contact:
Alternatively you can enter your contact details
and enquiry into the form below:
Telephone
Enquiries - Freephone 0800 007 5707:
Our staff can answer most of the questions you
may have. If they do not know they will find out and get back
to you.
Our trained staff are available at the following times.
Monday-Friday: 10.00am to 6.00pm
Freephone Number: +44
(0) 800 007 5707
If you are calling from abroad or unable to call
our freephone number, you can call the number below:
Landline Phone Number:
+44 (0) 121 544 9514
If you are still unable to get through - you can
call our Orange mobile phone number:
Mobile Phone Number: +44
(0) 7968 499 578
All other times including weekends we’re
available via the help lines but we may be out flying!
If we are unavailable you can usually leave a message for a later
response.
Powerkiteshop
/ Postal / Returns Address:
You can visit the shop, send any
enquiry / cheque payments via post or return any item to the
address below:
Powerkiteshop
Studio 2 / 3 / 4
Euro Business Park
Summerton Road
Oldbury
West Midlands
B69 2EL United Kingdom
Items
must be returned by Recorded delivery and clearly marked for
the attention of the Mail Order Dept.
We will not accept responsibility for lost parcels, or postal
charges incurred when returning goods and we do have the right
to refuse an exchange or refund, if we consider the goods have
not been treated in accordance with the instructions provided
with them.