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Ordering FAQ with Powerkiteshop:

Contact Powerkiteshop


We try to make buying products from Powerkiteshop as easy as possible.

If ordering proves difficult please call us:

 

Telephone on +44 (0)121 544 9514

 

Since the day we started, we have made it our mission to deliver high quality innovative products with a prompt and free delivery. Powerkiteshop is committed to providing the best in power kiting equipment, giving unbiased information.

Powerkiteshop works because we all fly and test the products we stock to see if they pass the test for Quality, Durability and provide the Fun that we all want! If it doesn't make the grade - it doesnt get to Powerkiteshop!

 

Step 1:

Use the menus and product areas to find your product area. In some cases this may involve just one click - but with most products - several clicks may be required.

You will finally come to a list of products with prices underneath.

When you have found the product you want simply click on the image of the product and this will take your through to a page with one single product.

If you feel unsure about choice please call:

Telephone on +44 (0)121 544 9514

Step 2:

If you would like to purchase the item - or just store it for later, - enter the quantity you wish to buy and then at the bottom of the page click the 'Buy Now' button to add the item to your shopping basket.

 

Please be patient as the upload for the secure server page may take a moment while it calculates your order.

 

 


Step 3:

Either:

(A) Use the 'back' button to carry on shopping.

(B) Remove the item from your basket.

(C) Proceed to the checkout area and fill in your credit card details on the 100% secure server.

 


Step 4:

Click the COMPLETE TRANSACTION button at the right hand bottom of the page to confirm your order.

After filling in all the required boxes your order will be sent to our password protected secure server.


You will receive a receipt via email almost instantly containing your Order Reference Number.

 

Please be patient as the upload for the secure server page may take a moment while it completes your order.

 


We try to make buying products from Powerkiteshop as easy as possible.
If ordering proves difficult please call us:

Telephone Enquiries Freephone 0800 007 5707
Telephone us on:
+44 (0)121 544 9514

 

Security:

 

Security at  Powerkiteshop We use a comprehensive selection of the latest security measures to make sure your credit cards details are kept secure when ordering over the internet. Our Secure Server provider has never been intercepted by a third party or lost a single order.

 

As soon as you enter the order process, every bit of information that is transferred between you and us is encrypted using SSL encryption. Even if data could be intercepted over the Internet it would be useless.

 

When you enter the secure area of our site, you will notice a a small padlock on your browser. This normally appears on the top right or bottom right of your screen.

 

To double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not.

 

Also look out for the sign of a secure web page, which can be identified by the URL (the web site address).

 

A standard page will begin with 'http://'. A SECURE web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.

Internet Explorer Security at PowerkiteshopMicrosoft Internet Explorer 7:

A. https:// is shown in the address bar
B. Secure Padlock is visible

 

Powerkiteshop Secure Shopping

When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device.

 

The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read.

 

It is a crime to purchase products with a false name or with the use of an invalid credit card. (An invalid credit card is one that is created for the sole purpose of purchasing items illegally or using a credit card or its information, via theft or unauthorized use.) It is also illegal to misuse the charge back process to take advantage of merchants. If you are a victim of fraud or if you are a perpetrator, be aware that Powerkiteshop will actively pursue and prosecute fraud offenders to the fullest extent of the law.

 

Powerkiteshop is protected with: HACKER SAFE certified sites prevent over 99.9% of hacker crime.

 

Powerkiteshop have also gone through an external audit and have been authorised to show the "Hackersafe" logo on our website. "Hackersafe" are the world's leading PCI (Payment Card Industry) security certification service and checks Powerkiteshop every day by the same website vulnerability scanning technology used at the White House! See more info about Hackersafe here >>

 

If however, you are still not happy with entering your details over the internet we will gladly take your order over the telephone:

 

ORDER HOTLINE: Telephone - 0121 544 9514

 

Free Deliveries to Mainland UK with Powerkiteshop:

UPS Delivery Free Powerkiteshop

 

Powerkiteshop's fast and efficient service has just got better!

Not only do you get very quick delivery of your items, there are now NO delivery charges to anywhere in the mainland UK.

 

No hidden extras, no additional charges - the price you see is the price you pay!

 

Powerkiteshop offers a market leading delivery service with the help of top class courier services.

The benefits include:


24 Hour Delivery on over 95% of orders.

Most of our products are delivered via UPS and Royal Mail which guarantee next day delivery and tend to be delivered between 7am and 6pm.

 

All our smaller products are delivered by a reputable national courier with signature on delivery required.

 

Free Stickers with every order at Powerkiteshop:

Free Stickers at Powerkiteshop

 

Powerkiteshop's fast and efficient service has just got even better!

Every order thats goes out from Powerkiteshop is sent a selection of Powerkiteshop stickers to put onto your kit!

 

We send out a variety of different sizes to you to fit the kit you have ordered so no matter what you buy - you will get something extra with your order!

 

How can I get some extra Powerkiteshop Stickers for my kit?

 

Simply send a stamped self-address envelope (SAE) to:

 

Powerkiteshop
Studio 2 / 3 / 4
Euro Business Park
Summerton Road
Oldbury
West Midlands
B69 2EL
United Kingdom

 

And we will get them in the post to you!

 

VAT Refunds and B.F.P.O:

 

The minimum purchase value for VAT refunding is £50 excluding delivery, per order. To receive VAT refunding under B.F.P.O status, please enclose your 'certificate of entitlement' with each order. VAT Free shopping is available through Powerkiteshop for non EEC residents.

 

B.F.P.O orders take from 5 working days to process. All VAT orders are processed at full UK rate with the VAT refunded by the same payment method used to order, in a minimum of 30 days after posting. AMEX cards excluded.

 

Before we can issue a VAT refund for an order dispatched to a BFPO address which is within the EU, UK VAT legislation requires us to obtain a "certificate of entitlement" confirming that the items have been shipped to and received by a qualifying body or person as set out in paragraph 14.2 of HM Revenue and Customs Notice 725 dated December 2009.

 

For goods which are shipped to BFPO customers in Cyprus or Germany, Powerkiteshop will require a certificate from the person placing the order uniquely identifying the supply for which relief is claimed, and claiming entitlement as follows:

 

For British forces in Cyprus - under Article 14(1)(g) of EC Council Directive 77/388/EEC, or

For a visiting force in Germany - under Article 15(10) of EC Council Directive 77/388/EEC.

 

Powerkiteshop requires this certificate in accordance with Section 14 of HM Revenue and Customs Notice 725 dated December 2009. If this certificate is not supplied, we cannot make a refund.

 

Please send the stamped receipt or certificate, quoting all the qualifying order numbers for which VAT has not been refunded to:

 

Powerkiteshop
Studio 2-4 Euro Business Park
Summerton Road
Oldbury
West Midlands
United Kingdom

 

If your BFPO address is outside the EU, your VAT is eligble for refund and this refund will be processed upon our checking the details of your BFPO address against the British Forces list at http://www.bfpo.mod.uk/bfponumbers_static.htm

 

European / US and Worldwide Deliveries at Powerkiteshop

 

European, US and Wordlwide Deliveries at PowerkiteshopPowerkiteshop has always offered high quality International shipping efficiently yet as cheaply as possible. With customers in over 200 countries getting the best quote in every instance has proven a complex one so we’ve decided to make the process a whole lot simpler.

 

UK delivery as before will remain FREE

 

Internationally delivery has just got enormously cheaper and what we have now introduced a FLAT FEE.

 

You’ll be able to see the cost of delivery at the time of ordering and track your parcel from the moment it leaves Powerkiteshop.

 

Delivery to European destinations for items under £60.00 will cost £3.95 GBP per order

 

Delivery to European destinations for items over £60.00 will be FREE

 

This is a flat rate, no matter how many products you include in your order. This heavily subsidised postal cost is only applicable to online internet orders.

 

Prices shown in Euros and US Dollars are for guidance purposes only.

 

When purchasing - the total price will be shown in GB Pounds Sterling and this amount will be charged to your credit/debit card.

 

Your credit / debit card provider will convert this into your local currency at their normal rate. Any additional charges made by your card provider are your responsibility.

 

Powerkiteshop prices include VAT at the UK rate which you must pay. There may be additional import or tax charges when shipping outside the EU.

 

Deliveries outside UK and EU will be contacted of any additional shipping charges.

 

International deliveries are shipped via the Royal Mail or Courier and are charged to you at cost price. The charge varies according to the weight of the parcel and its destination country.

 

For further information, or for deliveries outside Europe, or the US, please contact us via email at info@powerkiteshop.com before you place your order.

 

Select your country for price guide and transit times:




 

What does Availability mean?:

 

Availability: In Stock - Normally despatched within 24 hours.

 

In Stock (Green Stock Level) means that we should have the item in stock either at our main warehouse or at one of our satellite suppliers. We will usually be able to despatch the item within the time specified, which means that the item will leave our premises within 24 hours.

 

Availability: 2-3 Days (Orange Stock Level) - Normally despatched within 2-3 Days.

2-3 Days or Orange Stock Level is usually a special / custom made item or an item we do not stock due to it's size. Delivery for these items will depend on distributors and manufacturers getting the item to us as soon as possible. Some items may be shipped direct to you from the manufacturers to save on delivery time.

 

All availability and delivery times quoted are for guidance only and should not be taken as a guarantee. We update this information regularly and endeavour to ensure it is as accurate as possible.

Availability Stock at Powerkiteshop

 

Why is my basket empty after adding an item?:

 

Most shopping basket problems are because of low or incorrect 'cookie' settings.

 

Adjusting your 'cookie' level will normally resolve the problem.

 

If a problem persists please contact us and we’ll do what we can to help.

 

Telephone on +44 (0)121 544 9514

Shopping with Powerkiteshop

 

Where is my order confirmation email?:

 

In most cases - your online order confirmation email will come through approximately 10 minutes after you have placed your order.

 

If you feel you have entered all of your details correctly but you do not seem to have received a confirmation email - please check your "Junk Email" folder. As the confirmation email is automated - some ISP's believe the email is merely a marketing email and is automatically sent to your junk email folder.

 

If you feel you have placed your order successfully but have still not received a confirmation email - please contact us and we’ll do what we can to help.

 

Please note when paying via Paypal - your Paypal confirmation is your receipt.

 

Telephone on +44 (0)121 544 9514

Shopping with Powerkiteshop

 

Can't find the product you are looking for?:

 

There are a number of ways to find the product that you require.

 

Use the menus and product areas to find your product area. In some cases this may involve just one click - but with most products - several clicks may be required. You can select look through the list of products at the left hand side of each category page.

 

If you know the manufacturer of the product you can also select it from the drop-down menu below:

 

 

If you’re still unable to locate your item please contact us and we will assist you.

 

Telephone on +44 (0)121 544 9514

 


Benefits of shopping with Powerkiteshop:


Contact Powerkiteshop Powerkiteshop was born back in 2000 and since the day we started, we have made it our mission to deliver high quality innovative products with a prompt and free delivery. Powerkiteshop is committed to providing the best in power kiting equipment, both online and at our shop with our highly trained staff, giving unbiased information.

 

Whether you kite, buggy, landboard or kitesurf - or just love the lifestyle that surrounds these sports then we’ve got what you’re looking for. Powerkiteshop stocks the biggest range of both global and niche brands, from Flexifoil, Ozone, Cabrinha and North to Oceanus, Trampa and Dirtsurfer.

Powerkiteshop works because we all fly and test the products we stock to see if they pass the test for Quality, Durability and provide the Fun that we all want! If it doesn't make the grade - it doesnt get to Powerkiteshop!

 

Fast Free UK Delivery PowerkiteshopFast Free UK Mainland Deliveries:
Powerkiteshop's fast and efficient service has just got better! Not only do you get very quick delivery of your items, there are now NO delivery charges to anywhere in the mainland UK. No hidden extras, no additional charges - the price you see is the price you pay! Powerkiteshop offers a market leading delivery service with the help of top class courier services. See more info here >>

 

Contact PowerkiteshopMajor Credit Cards Accepted / Paypal / Finance Options Available:
We use a comprehensive selection of the latest security measures to make sure your credit cards details are kept secure when ordering over the internet. Our Secure Server provider has never been intercepted by a third party or lost a single order. See more info on our payment options >>

 

Contact Powerkiteshop100% Shopping Security:
We use a comprehensive selection of the latest security measures to make sure your credit cards details are kept secure when ordering over the internet. Our Secure Server provider has never been intercepted by a third party or lost a single order. See more info on our internet security >>

 

HACKER SAFE certified sites prevent over 99.9% of hacker crime.Hackersafe Logo:
Powerkiteshop have gone through an external audit and have been authorised to show the "Hackersafe" logo on our website. "Hackersafe" are the world's leading PCI (Payment Card Industry) security certification service and checks Powerkiteshop every day by the same website vulnerability scanning technology used at the White House! See more info here >>

Price Promise at PowerkiteshopLowest Price Guarantee:
You no longer need to shop around to find a bargain. Powerkiteshop is committed to offering you the lowest price possible. Every week we check our competitors' prices to assure you the lowest prices at Powerkiteshop. If you can find a genuine lower retail price of a kite, buggy, land or kitesurf board available for immediate delivery, tell us at the time of ordering and we'll do our utmost to match it. When you take into account that Powerkiteshop do not charge for delivery, items are delivered to you next day, you receive free gifts, stickers and you can keep up to date with the latest products and news on a daily basis, you cannot find a better deal - guaranteed! See more info here >>

 

Hassle Free Returns at PowerkiteshopHassle-Free Returns Policy:
We will happily refund or exchange any item purchased here at Powerkiteshop. A full refund or, if preferred, exchange of equal value is guaranteed for customers returning unopened products, or items with a proven fault within 28 days of purchase or delivery. See more info here >>

 

 

Contact PowerkiteshopGenuine Authorized Retailer:
Powerkiteshop is a genuine dealer for every brand that we carry. Every product we sell carries the full manufacturer’s warranty and all of the safety products available from Powerkiteshop are CE standard approved.

 

 

Contact PowerkiteshopA Real Power Kite Shop:
That's right! We have a bricks and mortar shop where you can come and view the products you see on this website. If you are just not sure that what you see is exactly what you want - you can come to the shop and view the real thing before purchasing as well as getting all the information you need from our trained staff that all fly! See more info here >>

 

Contact PowerkiteshopMassive Selection of the greatest brands:
Powerkiteshop carry only what we consider to be the best brands in the industry and sell only the products we would personally use. You can rest assured that no matter what you purchase - it has been tried and tested! If it doesn't make the grade - it doesnt make it to Powerkiteshop!

Contact PowerkiteshopTrained Staff:
Powerkiteshop only employ people who actually kite! Thats right! It's compulsory if you want work at Powerkiteshop! It means when you come to Powerkiteshop or talk to one of us via email or telephone - you are getting in contact with people who know exactly what you are talking about and have probably used the kit you are enquiring about! See more info here >>

 

Contact PowerkiteshopFree Stickers with every order:
Every order thats goes out from Powerkiteshop is sent a selection of Powerkiteshop stickers to put onto your kit! Different sizes are sent to fit the kit you have ordered so no matter what you buy - you will get something extra with your order! See more info here >>

 

 

Contact PowerkiteshopPower Kiting How-To Guide:
Powerkiteshop have produced the only Power Kiting DVD that lets you learn the basics of setting up and flying your kite to getting up and going on a buggy or landboard to pulling off your first kiteloop! It is endorsed by the British Power Kitesports Association and comes on a 2 disc set packed with over 2 1/2 hours of training instruction. See more info here >>

 

Contact PowerkiteshopPowerkiteshop News:
Powerkiteshop aim to keep you up to date with the latest news from around the world! Whether you are looking for the latest gossip on what is coming up from your favourite brand or want to see what Powerkiteshop have been up to - updates will be available direct from our home page! Take a look through our massive archive of news! See more info here >>

 

Contact PowerkiteshopOnline Chat Service:
Powerkiteshop try and and provide you with as much information on the products as possible.
However, if you require further information on any of the products, want to check up on the latest stock, or just aren't sure if the kit will work with your current kite, buggy or board - you can click on our "Online Chat Service" for an instant answer! See more info here >>

 

Contact PowerkiteshopProduct Reviews by our customers:
We encourage genuine feedback from our customers about the products we sell based on their own personal experiences - not just the manufacturers blurb - so you get to actually find out how good or bad the product performs in real-life conditions.

 

E-Mail Enquiries:

 

We will always endeavour to reply to your e-mail as quickly and as thoroughly as possible. To ensure that the correct department receives your e-mail please contact:

 

Email Powerkiteshop

Email Enquiries
Order / General
-
info@powerkiteshop.com
Training
-
training@powerkiteshop.com
Website queries
-
webmaster@powerkiteshop.com
Media/Press
-
media@powerkiteshop.com

 

Alternatively you can enter your contact details and enquiry into the form below:

Contact Us

Name

Address

Telephone

E-mail Address

Current Equipment

     

Please enter the security code to submit your enquiry

  

Telephone Enquiries - 0121 544 9514: 

Telephone Enquiries Freephone 0800 007 5707

 

Our staff can answer most of the questions you may have. If they do not know they will find out and get back to you.

Our trained staff are available at the following times.

 

Monday-Friday: 10.00am to 6.00pm

 

Telephone Number: +44 (0) 121 544 9514

 

If you are calling from abroad, you can call the number below:

Landline Phone Number: +44 (0) 121 544 9514

 

If you are still unable to get through - you can call our Orange mobile phone number:

Mobile Phone Number: +44 (0) 7968 499 578

 

All other times including weekends we’re available via the help lines but we may be out flying!

If we are unavailable you can usually leave a message for a later response.

 

Powerkiteshop / Postal / Returns Address:
 

You can visit the shop, send any enquiry / cheque payments via post or return any item to the address below:

 

Powerkiteshop
Studio 2 / 3 / 4
Euro Business Park
Summerton Road
Oldbury
West Midlands
B69 2EL

United Kingdom


Powerkiteshop Returns FormItems must be returned by Recorded delivery and clearly marked for the attention of the Mail Order Dept.

We will not accept responsibility for lost parcels, or postal charges incurred when returning goods and we do have the right to refuse an exchange or refund, if we consider the goods have not been treated in accordance with the instructions provided with them.

 

Videos, DVD's will only be exchanged if faulty.

You can download a Returns Form Here >

 

::

Powerkiteshop Benefits >>

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Free UK and European Deliveries Available

Price Promise + Price Watch

100% Shopping Security

Major Credit Cards Accepted

0% Interest-Free Finance

Hassle-Free Returns Policy

Power Kiting How-To DVD

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0% Interest Finance Option

0% Interest Finance Option0% Finance Option: Bundle together your
complete kit into
affordable 6 or 12

monthly payments and start riding the latest kit now! >>

UK / European Deliveries

0% Interest Finance OptionFREE UK Delivery on all orders - tracked and insured service >>

Free European DeliveriesFREE European Delivery on all orders over £60.00 GBP >>

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Powerkiteshop Help Topics >>

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Ordering FAQ

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UK, Euro, Worldwide Deliveries

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Help Centre Topics

>> Who we are
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>> Contact Us

>> Delivery Times
>> Ordering FAQ
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>> Customer Feedback
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>> Price Promise

>> Copyright / Advertising
>> Ex-Demo Kit For Sale
>> Terms and Conditions
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