We use a comprehensive selection of the latest security measures to make sure your credit cards details are kept secure when ordering over the internet. Our Secure Server provider has never been intercepted by a third party or lost a single order.

As soon as you enter the order process, every bit of information that is transferred between you and us is encrypted using SSL encryption. Even if data could be intercepted over the Internet it would be useless.

When you enter the secure area of our site, you will notice a a small padlock on your browser. This normally appears on the top right or bottom right of your screen.

To double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not.

Also look out for the sign of a secure web page, which can be identified by the URL (the web site address).

A standard page will begin with 'http://'. A SECURE web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.

Microsoft Internet Explorer 7:

A. https:// is shown in the address bar
B. Secure Padlock is visible

When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device.

The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read.

It is a crime to purchase products with a false name or with the use of an invalid credit card. (An invalid credit card is one that is created for the sole purpose of purchasing items illegally or using a credit card or its information, via theft or unauthorized use.) It is also illegal to misuse the charge back process to take advantage of merchants. If you are a victim of fraud or if you are a perpetrator, be aware that Powerkiteshop will actively pursue and prosecute fraud offenders to the fullest extent of the law.

Powerkiteshop is protected with:

Powerkiteshop have also gone through an external audit and have been authorised to show the "Hackersafe" logo on our website. "Hackersafe" are the world's leading PCI (Payment Card Industry) security certification service and checks Powerkiteshop every day by the same website vulnerability scanning technology used at the White House! See more info about Hackersafe here >>

If however, you are still not happy with entering your details over the internet we will gladly take your order over the telephone:

ORDER HOTLINE: Freephone - 0800 007 5707

The minimum purchase value for VAT refunding is £50 excluding delivery, per order. To receive VAT refunding under B.F.P.O status, please enclose your 'certificate of entitlement' with each order. VAT Free shopping is available through Powerkiteshop for non EEC residents.

B.F.P.O orders take from 5 working days to process. All VAT orders are processed at full UK rate with the VAT refunded by the same payment method used to order, in a minimum of 30 days after posting. AMEX cards excluded.

European / US and Worldwide Deliveries at Powerkiteshop

Prices shown in Euros and US Dollars are for guidance purposes only.

When purchasing - the total price will be shown in GB Pounds Sterling and this amount will be charged to your credit/debit card.

Your credit/debit card provider will convert this into your local currency at their normal rate. Any additional charges made by your card provider are your responsibility.

Powerkiteshop prices include VAT at the UK rate which you must pay. There may be additional import or tax charges when shipping outside the EU.

Deliveries outside mainland UK will be contacted of any additional shipping charges.

International deliveries are shipped via the Royal Mail or Parcel Force euro48 and are charged to you at cost price. The charge varies according to the weight of the parcel and its destination country.

For further information, or for deliveries outside Europe, or the US, please contact us before you place your order.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from Powerkiteshop.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details when ordering

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

At Powerkiteshop we will NOT pass your details on to a third party.

If you have any questions/comments about privacy, you should email us.

Email: info@powerkiteshop.com

Although we endeavor to keep our pictures and descriptions up-to-date we do sometimes encounter some errors. All our pictures are intended as a guide only and descriptions are the main information supplied to describe a product - these should be used in preference to the picture. Please note that small variations do sometimes occur between the picture and what is supplied.