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Customer Feedback from shopping with Powerkiteshop:

Customer Feedback from  Powerkiteshop


" Fantastic Service from Powerkiteshop! "

Below are a few comments made by people who have purchased from Powerkiteshop and have enjoyed both our service and quick delivery times.


Powerkiteshop are keen to hear your views and thoughts on any part of our service and what we can do to make it better.


Tell us about the things that pleased you or ways you think our service could be improved. Write about your time using the website, our customer sales team and our delivery times if you have made a purchase with us.

Finish your feedback by including a paragraph summarizing your recent purchase and if you would recommend Powerkiteshop to others.


If you would like to give us any feedback regarding any part of service, website improvements or delivery times - please email info@powerkiteshop.com with the title 'Feedback' in the subject line.


Alternatively you can use our Online Feedback Form Below:


Ben Caton :

Feedback from Powerkiteshop

"Very swift! I received brilliant customer service both via e-mail and on the phone.


The staff were very responsive to my queries and offered me alternative payment options.


Very reliable company and would happily recommend to anyone.


Will most certainly use Powerkiteshop again! "


Ben Caton




Gary Baldwin :

Feedback from Powerkiteshop

"Purchase of replacement line set simple and straightforward.

Quite superb delivery by tracked mail.

If only all internet purchasing and customer service were like this!

Splendid Company!"


Gary Baldwin




Phil Lord :

Feedback from Powerkiteshop

"I just have to say THANKS as the service you provide is outstanding.


Kite ordered yesterday with free delivery and delivered midday today.


Absolutely brilliant service. Thanks again."


Phil Lord




Jowie Adkins :

Feedback from Powerkiteshop

"Firstly, I couldn't be more impressed with Powerkiteshop.com. All the information they give is great, prices are unbeatable and the delivery is amazing, even knowing in advance what time your stuff is going to arrive. I'm brand new to this and I went for the Flexifoil Sting based on Powerkiteshop's recommendations of a kite 3-4m. I went for the 3.3 as it seemed the cheepest, decent way to get started. (elsewhere I've seen for £50 more, I dont think you'll beat the prices here) it hasn't dissapointed me yet. I've been out in gentle breezes and stronger winds and every time I've been able to get it flying. It handles amazingly well, it feels like your painting across the sky and I love how you can feel every movement through the lines. I'm fairly sure I could fly it blind folded. It only took an hour or two before I knew I had to get a landboard and so far the Sting is doing the job perfectly well, though I get the feeling as I get more daring and better at it, I may want to upgrade to a bigger kite. but yeah, if like me you are looking to get started on landboarding and don't have a lot of money to splash around, dont worry, you won't be dissapointed with the Sting. The handles are also fine, again, as I get better I expect I'll upgrade to a bar but for now I dont need it. Knee pads though! Lots of knee pads! Enjoy x


Jowie Adkins




Louise Balmforth :

Feedback from Powerkiteshop

"Just a quick message to let you know my order for Flexifoil Rage 2.5 and Ground Stake was delivered today, many thanks for the superbly efficient and fast service. The Rage 2.5m I bought is my first ever power kite and the first kite of any kind I have flown in nearly 40 years, I have had one session with it and I am in love with it already!"


Louise Balmforth




David Richards :

Feedback from Powerkiteshop

"Just wanted to say thanks guys, only been kiting for a year and have always gone to Powerkiteshop for my equipment and came to shop a few times and its been one of the simplest and satisfying shopping experience ever.


I asked for a few stickers to liven up my helmet and you sent more then expected thanks again, keep up the good work, will be coming back and recommending you to some really keen friends."


David Richards




Cedric Sepulchre:

Feedback from Powerkiteshop

"I wanted to let you know that I have been again impressed by your service and fast delivery. It have been using your shop online for the last 12 years and never been let down"


Thank you to everyone at Powerkiteshop!"


Cedric Sepulchre




Colin Jeffery :

Feedback from Powerkiteshop

"Kite arrived safe and sound. The couriers you guys use are excellent.


Great service!"




Colin Jeffery




Grant Collier :

Feedback from Powerkiteshop

"Just a quick one to say thank you - my parcel arrived safely in super quick time, and the DVD is excellent.

That was a fantastic ordering experience - I'll certainly be using you guys again."


Thanks and Regards,


Grant Collier




Daniel Vaughan :

Feedback from Powerkiteshop

"Thanks guys prompt delivery yesterday! Helmet perfect size"




Daniel Vaughan




Jonathan P :

Feedback from Powerkiteshop

"This is the third time I have used Powerkiteshop and once again received excellent service.


Before placing the order there were multiple emails discussing different products and giving me advice on which would be best for my needs, all emails were responded to quickly and informatively.


Once ordered the package arrived the next day before lunch. If only other online retailers followed suit.


Highly recommended and will be using again soon when I’m back from my kiting holiday to pick up the rest of my kit."




Jonathan P




Steve Green :

Feedback from Powerkiteshop

"Kite landed today.


Thanks very much.


Top advice from your sales guys and top service."




Steve Green




Raffaele Mesiti : 30.01.12

Feedback from Powerkiteshop

"I just received the items I ordered which have been shipped same day I ordered them!


Great service, great support!"


Many Thanks,


Raffaele Mesiti




Alessandro Pinzauti :

Feedback from Powerkiteshop

"Items have arrived as expected.


Many thanks to you and the Powerkiteshop team.


You are really reliable."


Have a great day,


Alessandro Pinzauti




Jenna Hutber :

Feedback from Powerkiteshop

"I've used your service before and found it to be excellent. Really one of my best customer experiences.


Powerkiteshop is very professional and the delivery service makes it great value for money.


I've worked within retail in the past and even with an inside view, my usual experience of dealing with retail is one of great annoyance and dissatisfaction, so I find Powerkiteshop exceptional.


Bad experiences with my local extreme sports supplier is the very reason I turned to Powerkiteshop!"


Many thanks,


Jenna Hutber




Marcela Cervena:

Feedback from Powerkiteshop

"Hi everyone, thank you for help! Kite arrived at home today!


Thank you, you are great and very quick!


Thanks again,


Marcela Cervena



Richard Heasley:

Feedback from Powerkiteshop

"Hey guys thanks for the quick service!


I got the helmet in less than 24 hours after I had ordered it."


Thanks again,


Richard Heasley



Haigh Kassabian:

Feedback from Powerkiteshop

"Thanks for your quick reply and action, it's much appreciated.

Got my delivery yesterday and will try it out today, Great service from you guys - as always.




Haigh Kassabian



Lucie Hurt:

Feedback from Powerkiteshop

"I would just like to say thank you for the items that you have delivered.


I am very happy with them."




Lucie Hurt



Danilo Simbari:

Feedback from Powerkiteshop

"Kite Delivered!


Superlative Service!"


Thank You


Danilo Simbari



Andrew Kent:

Feedback from Powerkiteshop

"Just received my wetsuit!


Excellent price and faultless fast delivery!"


Thank You


Andrew Kent



Nick Whalley:

Feedback from Powerkiteshop

"Kite arrived today. Excellent service.


Thanks very much for the rapid delivery!"


Many thanks


Nick Whalley



Mike Harris :

Feedback from Powerkiteshop

"I purchased a Blade 4.9 along with a scrub board last year. Not only is the kite absolutely fantastic, the service from Powerkiteshop is second to none.


The kite is extremely versatile and can be used for pretty much every kiting activity there is and is easily adjustable to suit the conditions and the type of flying required. Although I wouldn't class this as a beginners kite, I have taught a few beginners under supervision on the kite and all have found it very nice to use.


As said above, the service from Powerkiteshop is excellent and they really went out of their way to help me choose the correct setup for my needs.


They didn't try to make me buy the most expensive bit of kit and were very honest in their approach.


In summary, if you want a great all rounder with LOTS of power, you will not go wrong with the Blade and if you want great service from real flyers, choose Powerkiteshop. I'll be back soon for my first kitesurfing gear!"


Many thanks


Mike Harris






Benefits of shopping with Powerkiteshop:

Contact Powerkiteshop
Powerkiteshop was born back in 2000 and since the day we started, we have made it our mission to deliver high quality innovative products with a prompt and free delivery. Powerkiteshop is committed to providing the best in power kiting equipment, both online and at our shop with our highly trained staff, giving unbiased information.


Whether you kite, buggy, landboard or kitesurf - or just love the lifestyle that surrounds these sports then we’ve got what you’re looking for. Powerkiteshop stocks the biggest range of both global and niche brands, from Flexifoil, Ozone, Cabrinha and North to Oceanus, Trampa and Dirtsurfer.

Powerkiteshop works because we all fly and test the products we stock to see if they pass the test for Quality, Durability and provide the Fun that we all want! If it doesn't make the grade - it doesnt get to Powerkiteshop!


Fast Free UK Delivery PowerkiteshopFast Free UK Mainland Deliveries:
Powerkiteshop's fast and efficient service has just got better! Not only do you get very quick delivery of your items, there are now NO delivery charges to anywhere in the mainland UK. No hidden extras, no additional charges - the price you see is the price you pay! Powerkiteshop offers a market leading delivery service with the help of top class courier services. See more info here >>


Contact PowerkiteshopMajor Credit Cards Accepted / Paypal / Finance Options Available:
We use a comprehensive selection of the latest security measures to make sure your credit cards details are kept secure when ordering over the internet. Our Secure Server provider has never been intercepted by a third party or lost a single order. See more info on our payment options >>


Contact Powerkiteshop100% Shopping Security:
We use a comprehensive selection of the latest security measures to make sure your credit cards details are kept secure when ordering over the internet. Our Secure Server provider has never been intercepted by a third party or lost a single order. See more info on our internet security >>


HACKER SAFE certified sites prevent over 99.9% of hacker crime.Hackersafe Logo:
Powerkiteshop have gone through an external audit and have been authorised to show the "Hackersafe" logo on our website. "Hackersafe" are the world's leading PCI (Payment Card Industry) security certification service and checks Powerkiteshop every day by the same website vulnerability scanning technology used at the White House! See more info here >>

Price Promise at PowerkiteshopLowest Price Guarantee:
You no longer need to shop around to find a bargain. Powerkiteshop is committed to offering you the lowest price possible. Every week we check our competitors' prices to assure you the lowest prices at Powerkiteshop. If you can find a genuine lower retail price of a kite, buggy, land or kitesurf board available for immediate delivery, tell us at the time of ordering and we'll do our utmost to match it. When you take into account that Powerkiteshop do not charge for delivery, items are delivered to you next day, you receive free gifts, stickers and you can keep up to date with the latest products and news on a daily basis, you cannot find a better deal - guaranteed! See more info here >>


Hassle Free Returns at PowerkiteshopHassle-Free Returns Policy:
We will happily refund or exchange any item purchased here at Powerkiteshop. A full refund or, if preferred, exchange of equal value is guaranteed for customers returning unopened products, or items with a proven fault within 28 days of purchase or delivery. See more info here >>



Contact PowerkiteshopGenuine Authorized Retailer:
Powerkiteshop is a genuine dealer for every brand that we carry. Every product we sell carries the full manufacturer’s warranty and all of the safety products available from Powerkiteshop are CE standard approved.



Contact PowerkiteshopA Real Power Kite Shop:
That's right! We have a bricks and mortar shop where you can come and view the products you see on this website. If you are just not sure that what you see is exactly what you want - you can come to the shop and view the real thing before purchasing as well as getting all the information you need from our trained staff that all fly! See more info here >>


Contact PowerkiteshopMassive Selection of the greatest brands:
Powerkiteshop carry only what we consider to be the best brands in the industry and sell only the products we would personally use. You can rest assured that no matter what you purchase - it has been tried and tested! If it doesn't make the grade - it doesnt make it to Powerkiteshop!

Contact PowerkiteshopTrained Staff:
Powerkiteshop only employ people who actually kite! Thats right! It's compulsory if you want work at Powerkiteshop! It means when you come to Powerkiteshop or talk to one of us via email or telephone - you are getting in contact with people who know exactly what you are talking about and have probably used the kit you are enquiring about! See more info here >>


Contact PowerkiteshopFree Stickers with every order:
Every order thats goes out from Powerkiteshop is sent a selection of Powerkiteshop stickers to put onto your kit! Different sizes are sent to fit the kit you have ordered so no matter what you buy - you will get something extra with your order! See more info here >>



Contact PowerkiteshopPower Kiting How-To Guide:
Powerkiteshop have produced the only Power Kiting DVD that lets you learn the basics of setting up and flying your kite to getting up and going on a buggy or landboard to pulling off your first kiteloop! It is endorsed by the British Power Kitesports Association and comes on a 2 disc set packed with over 2 1/2 hours of training instruction. See more info here >>


Contact PowerkiteshopPowerkiteshop News:
Powerkiteshop aim to keep you up to date with the latest news from around the world! Whether you are looking for the latest gossip on what is coming up from your favourite brand or want to see what Powerkiteshop have been up to - updates will be available direct from our home page! Take a look through our massive archive of news! See more info here >>


Contact PowerkiteshopOnline Chat Service:
Powerkiteshop try and and provide you with as much information on the products as possible.
However, if you require further information on any of the products, want to check up on the latest stock, or just aren't sure if the kit will work with your current kite, buggy or board - you can click on our "Online Chat Service" for an instant answer! See more info here >>


Contact PowerkiteshopProduct Reviews by our customers:
We encourage genuine feedback from our customers about the products we sell based on their own personal experiences - not just the manufacturers blurb - so you get to actually find out how good or bad the product performs in real-life conditions.


E-Mail Enquiries:


We will always endeavour to reply to your e-mail as quickly and as thoroughly as possible. To ensure that the correct department receives your e-mail please contact:


Email Powerkiteshop

Email Enquiries
Order / General
Website queries


Alternatively you can enter your contact details and enquiry into the form below:

Contact Us




E-mail Address

Current Equipment


Please enter the security code to submit your enquiry


Telephone Enquiries - 0121 544 9514: 

Telephone Enquiries Freephone 0800 007 5707


Our staff can answer most of the questions you may have. If they do not know they will find out and get back to you.

Our trained staff are available at the following times.


Monday-Friday: 10.00am to 6.00pm


Telephone Number: +44 (0) 121 544 9514


If you are calling from abroad, you can call the number below:

Landline Phone Number: +44 (0) 121 544 9514


If you are still unable to get through - you can call our Orange mobile phone number:

Mobile Phone Number: +44 (0) 7968 499 578


All other times including weekends we’re available via the help lines but we may be out flying!

If we are unavailable you can usually leave a message for a later response.


Powerkiteshop / Postal / Returns Address:


You can visit the shop, send any enquiry / cheque payments via post or return any item to the address below:


Studio 2 / 3 / 4
Euro Business Park
Summerton Road
West Midlands
B69 2EL

United Kingdom

Powerkiteshop Returns FormItems must be returned by Recorded delivery and clearly marked for the attention of the Mail Order Dept.

We will not accept responsibility for lost parcels, or postal charges incurred when returning goods and we do have the right to refuse an exchange or refund, if we consider the goods have not been treated in accordance with the instructions provided with them.


Videos, DVD's will only be exchanged if faulty.

You can download a Returns Form Here >



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